Gough Diamond House Limited (“us”, “our”, “we”, “Gough Diamond House”) is committed to protecting and respecting your privacy.
This privacy policy (the “Policy”) sets out the types of personal data we collect and use when you access and visit www.goughdiamondhouse.com (the “Website”) and how we may use that information.
1. Introduction
This Policy covers our collection, processing, and use of personal data when you use any of our Websites.
When you supply any personal data to u,s we have legal obligations towards you in the way we use that data. For ease of reading, we have divided this Policy into several sections:
- Introduction
- What is Personal Da,ta and what do we collect
- How and why do we use/share your information
- For how long do we keep your information
- Security
- Your Rights
- Contact Details
- Information about our use of cookies
You must read this Policy together with any other privacy notice or fair processing notices that we may provide on the Website at or around the time that we collect or process personal data about you so that you are fully aware of how and why we are using that data.
This Policy supplements other notices, including our Website Terms and Conditions and our Cookies Policy and is not intended to override or replace them.
By visiting or otherwise using our Website, you are agreeing to the practices set out in this Policy. If, for any reason, you do not agree to the terms of this Policy, please stop using this Website.
We reserve the right to revise or amend this Policy at any time to reflect changes to our business or changes in the law. Where these changes are significant we will endeavour to let users of the Website know. However, it is your responsibility to check this Policy before each use of the Website.
Please note that our Website is not directed at children under the age of 13 (“Children”) and we do not knowingly collect personal information about Children. If you believe we have collected personal information about your Child, you may contact us at customercare@goughdiamondhouse.com and request that we cease processing information about your Child.
2. What is personal data and what do we collect?
Personal data means any information about an individual from which that person can be identified. We collect only the personal data necessary to provide our services.
We may collect, use, store and transfer the following types of personal data:
- Contact Data: first name, last name, email address
- Other Identifier Data: username
- Transaction Data: payment details and purchase history
- Technical Data: IP address, browser type, operating system
- Connection Data (via Google Analytics): device and network information
- Location Data: traffic data, time zone, IP-based location
- Usage Data: browsing behaviour and interaction data
- Communications Data: emails, chat logs, phone records
We may also collect Aggregated Data for statistical purposes. This data does not identify you individually.
3. How and why do we use/share your information
We use your personal data to:
- Register and manage your account
- Process and deliver orders
- Manage payments and communications
- Improve our Website, products, and services
- Deliver relevant content and marketing
We rely on contractual necessity and legitimate business interests as our lawful bases for processing.
Sharing your information
We may share your personal data with:
- Members of our company group
- Trusted service providers
- Analytics and search engine providers
We do not sell your data to third parties for marketing purposes without your consent.
4. For how long do we keep your information?
- Purchase records: up to seven years
- Marketing data: until you opt out
- Anonymised data: indefinitely
5. Security
Gough Diamond House takes data security seriously. We use SSL encryption and store data on secure servers.
Where data is transferred outside the UK, we ensure adequate safeguards are in place.
6. Your Rights
You have the right to:
- Access your personal data
- Request correction or deletion
- Restrict or object to processing
- Request data portability
- Opt out of marketing communications
- Object to automated decision-making
Requests can be made by contacting Contact@goughdiamondhouse.com.
7. Contact Details
If you have any questions about this Policy or wish to exercise your rights, please contact: Email: Contact@goughdiamondhouse.com
8. Information about our use of cookies
Our Website uses cookies to improve user experience and performance. By continuing to browse, you consent to our use of cookies.
Please refer to our Cookies Policy for full details.